Delivery and Returns – Tartan Paint
This refund and returns policy explains how we handle returns, refunds, exchanges, and shipping for orders made through tartanpaint.com.au. We want every customer to feel confident when shopping with Tartan Paint.
Delivery
Everything is painted, printed and posted from Perth, Western Australia. Orders are packed and lodged within 2 business days of payment clearing, and you will get a tracking number by email when yours goes out. Canvases and original paintings take two to three days, because they go to a specialist to be boxed properly.
Postage is a flat rate set by what you are buying, so you see the cost before you reach the checkout and it does not change with your postcode. Cards are $5, or $3.50 if you would rather we write it and post it straight to the person it is for. Merch and small prints are $12, posters in a tube $20, canvases $149 and original paintings $199, except in Perth metro where original paintings are delivered free. A card and a poster together are $25. Local pickup from Joondalup is free.
We also post to New Zealand, the United Kingdom, Ireland, the United States and Canada. Cards overseas are $6 and parcels are $45. Canvases and original paintings overseas are by quote, so email hello@tartanpaint.com.au with your address and we will price it.
Once your parcel is posted, Australia Post estimates delivery as follows.
- Perth metro, 2 to 3 business days by Regular Post, 1 to 2 by Express Post
- Other capital cities, 3 to 6 business days by Regular Post, 2 to 3 by Express Post
- Regional and remote Australia, up to 8 business days by Regular Post
Canvases and original paintings travel by courier instead. Allow two to three days for packing and five to seven days on the road, with a signature needed on arrival.
The $149 and $199 rates cover the mainland and Tasmania. Islands and remote postcodes are by quote. If an order arrives from an address the courier will not reach for the flat rate, we will email you the real figure before anything is sent and you can pay the difference or take a full refund.
Cards and beer mats may travel as a large letter, which is not tracked. Anything breakable is sent as a tracked parcel.
Your 30 day window to request a return starts the day your order arrives, not the day you paid, so a slow delivery never eats into your time to change your mind.
Returns
You can return most items within 30 days of delivery. If 30 days have passed, we can’t offer a refund or exchange. To be eligible for a return, your item must meet these conditions:
- Be unused and in original condition
- Include the original packaging
- Have proof of purchase (such as your order email)
Items that can’t be returned include:
- Gift cards
- Custom or personalised orders
- Digital downloads
- Sale items (unless faulty)
Exchanges
If your item is faulty or damaged, we’re happy to exchange it. Please email hello@tartanpaint.com.au before sending anything back. We’ll guide you through the next steps and help with postage if needed.
Refunds
Once your return is received and inspected, we’ll email you to confirm. If approved, we’ll process your refund to the original payment method. This usually takes a few business days depending on your bank or payment provider.
We’ll refund the original shipping cost if your item was faulty or incorrect. If the item isn’t faulty, the original shipping charge is not refunded.
Return Shipping
You’ll need to pay for your own return postage unless the item is faulty. We recommend using tracked shipping, as we can’t guarantee returned items without it. If your product was incorrect or damaged, we’ll cover return shipping costs.
Faulty or Incorrect Items
If we’ve made a mistake or something arrives broken, please let us know as soon as possible. Contact us at hello@tartanpaint.com.au with your order number and a photo. We’ll sort it quickly — either with a refund or replacement.
Need Help with Your Refund?
If you have questions about this refund and returns policy, please email us at hello@tartanpaint.com.au. or visit our Contact Page.
For more on your rights, visit Consumer Guarantees – ACCC.
For more help, visit our Contact Page.